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© Second Harvest Community Food Bank - 2023

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Donor Privacy Policy

Donor Privacy Policy

Donor Privacy Policy

Second Harvest Community Food Bank is committed to protecting our donors’ privacy. Our donors expect that we will use their support and personal information wisely. We value our donors’ trust and we recognize that maintaining this trust requires us to be transparent and accountable to our supporters and the public at all times. This policy will help ensure that all personal information is properly collected, used only for the purposes for which it is collected, and is irretrievably disposed of in a secure and timely manner when it is no longer needed.

In this Policy, “personal information” means information that is recorded in any form, both fact and opinion and that can be used to distinguish, identify or contact a specific individual. It does not include publicly obtainable information such as names, addresses and telephone numbers. “Donor” refers to any individual or organization that contributes funds, securities or property to Second Harvest. For purposes of this policy, “Employee” describes both paid and volunteer workers for Second Harvest.

It is vital for Second Harvest to have knowledge about its supporters and those people who provide the necessary funding. In order to be successful during a campaign, strong donor relationships must be established and cultivated. Information is the key to any relationship. Due to the sensitive nature of personal information disclosed by a Donor or obtained by Second Harvest, Second Harvest shall at all times abide by this Policy.

Accountability

Second Harvest and its employees are responsible for all Donor personal information in our possession. Each department of Second Harvest shall establish, maintain, and revise practices and procedures to ensure compliance with this Policy. Every reasonable precaution shall be taken to protect and preserve the confidentiality of our Donors’ personal information. All employees, agents and authorized service providers of Second Harvest are individually required to safeguard each individual Donor’s personal information. Any outside contractors or third party service providers are selected with due care and must abide by this Policy. External service providers shall be required to agree to protect any personal information of Donors, use it for only the purposes set out in the scope of the contract with Second Harvest, and to not keep the personal information on file.

Donors may notify Second Harvest of a privacy-related issue or grievance by contacting the Director of Development. We will provide information about our privacy procedures and investigate the complaint. If a problem is discovered during the review, we will take all appropriate steps to revamp our policies and procedures if necessary.

Use and Disclosure of Personal Information

Second Harvest collects, uses and discloses personal information only for certain purposes that are identified to the Donor. We may use it to establish and manage our relationship with a Donor, as well as providing requested information. Personal information can also help us understand a Donor and identify preferences and expectations. The main uses will involve raising money to reach our campaign goals and to process gifts and return appropriate receipts. To publicly recognize and thank them for their generosity, we occasionally release a list of our Donors. In such cases, other organizations and third parties will have access to our Donor names and in some cases donation amounts.

Second Harvest holds special events to create publicity for our campaign, thank supporters, and raise funds. At some of these events Employees may obtain personal information. If so, Donors will be advised of this fact and the information related to the event will be disposed of properly when it is no longer needed.

We will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations

We will only share or sell personal information once the donor has given Second Harvest specific permission to do so.

We collect Donor information for internal use only, and just to the extent required for our purposes. We obtain relevant personal information about Donors lawfully and fairly.

Sharing or Selling of Personal Information

Second Harvest does not sell, trade or rent the information and contents of active Donor files to others. Second Harvest will not share Donor e-mail address to third parties. Second Harvest may share Donor postal mailing lists with other organizations for a single use. An organization that receives Second Harvest’s mailing list must agree to strict parameters which limit the use of the data.

For example:

The names and mailing addresses will only be used for a specific project;
Second Harvest must approve the contents of the mailing piece before it is sent to the members of our Donor list;
The data file containing the Donor mailing list will not be forwarded to any other person or entity except when necessary to complete the specific project;
No copies of any type of the data file will be made by the receiving organization; and
The data file of the names and addresses will be returned or destroyed when the project is completed.

Donors’ Consent

Second Harvest only uses and discloses personal information with Donor permission. Donor permission can be in writing or implied, either verbally and/or electronically. A Donor may withdraw permission to collect, use, and disclose personal information at any time by giving Second Harvest reasonable notice, subject to legal or contractual obligations. A Donor may opt out of sharing of any information, including name and address, by submitting the request in writing to Second Harvest or by calling the Development Department. When a Donor has communicated to Second Harvest a desire to opt out of the disclosure of his or her information, Second Harvest will not include the Donor’s data to another organization or third party.

Donors who wish to avoid any public recognition may inform Second Harvest when making a pledge or gift. The option to remain anonymous shall be made available to Donors by Second Harvest and its appropriate employees. This request for anonymity shall be honored by Second Harvest until the Donor informs us otherwise.

Custody and Care of Personal Information

The personal information in our possession shall be kept accurate and up-to-date. Donors may always correct their personal information if they believe that our records are not correct. If a Donor feels that any of our information about them is inaccurate or incomplete, the Donor has the right to ask us to change it or delete it. If a Donor’s personal information is wrong in any way, Second Harvest will make the required changes.

Second Harvest acknolwedges that any Donor or Donor prospect has the right to review his or her record maintained by our organization. Donors may request in writing to see personal information about them that is in the possession of Second Harvest. Donors also have the right to know how the information is obtained and used. We will respond to Donor requests within a reasonable time (within 30 days or less) by either providing copies of the documents or access to the information. Second Harvest will generally respond at no charge to the Donor, but depending on the nature of the request and the amount of information requested, we reserve the right to charge a reasonable amount. In some situations, Second Harvest may not be able to provide access to all the personal information held on a Donor. Exceptions will be limited and specific as permitted or required by law, and the reasons for non-disclosure shall be communicated to the requesting party.

Second Harvest will keep Donors’ personal information only as long as it is necessary to satisfy the purposes for which it was obtained, or as legally required. Access to Donor file materials containing personal information is restricted to Second Harvest Employees and authorized service providers who need it to do their jobs.

Second Harvest has established appropriate technical, physical and organizational security procedures to protect Donors’ personal information against loss, theft, unauthorized use, disclosure, or modification. These procedures will be monitored and reviewed at least annually and when needed to ensure their continued effectiveness. The safeguards employed by Second Harvest include, but may not be limited to, the use of limited access storage areas, locked files, and the use of encryption, secure servers, and computer workstation passwords. Appropriate measures will be undertaken when personal information is destroyed in order to prevent access or inadvertent disclosure to any unauthorized parties.

Website

Users of Second Harvest’s internet resources should refer to the website: www.shcfb.org

Code of Conduct

Code of Conduct

Policy Statement

Second Harvest Community Food Bank requires our Board of Directors, employees and volunteers to observe the highest standards of conduct. Each has an obligation to observe and follow Second Harvest policies and to maintain proper standards of conduct at all times. We are committed to a policy that upholds the mission, vision and values of Second Harvest Community Food Bank.

While this list is not all-inclusive, any of the following may result in disciplinary action, up to and including discharge:

violation of Second Harvest policies or safety rules;
insubordination;
unauthorized or illegal possession, use or sale of alcohol or controlled substances on work premises or during working hours, while engaged in Second Harvest activities or in Second Harvest vehicles;
unauthorized possession, use or sale of weapons, firearms or explosives on work premises;
theft or dishonesty;
intimidating or threatening behavior including, but not limited to, verbal or physical acts of aggression
harassment or creating a hostile work environment

REPORTING PROCEDURES

Should you suspect a violation of the standards of conduct you have the responsibility to report the violation to the appropriate parties at Second Harvest. In most cases, for employees your supervisor is in the best position to address your concern. However, if you are not comfortable speaking with your supervisor you may speak with the Chief Executive Officer, Chief Operating Officer, or the Chief Development Officer. Nonemployees can also speak with the Chief Executive Officer, Chief Operating Officer, or the Chief Development Officer.

Concerns may also be reported anonymously through the confidential online reporting tool at https://www.shcfb.org/who-we-are/ethics-point.html.

The individual filing the complaint is not required to provide his/her personal information. All information is kept confidential, while still allowing Second Harvest to investigate and respond. All complaints that reference specific unethical behavior with sufficient information will be fully investigated.

NO RETALIATION

Second Harvest Community Food Bank does not tolerate retaliation against anyone who reports an actual or suspected violation of laws, regulations or other misconduct. Individuals are not to intimidate or retaliate against another individual making a good-faith report. Individuals are also not to urge others to retaliate against anyone.

Second Harvest takes claims of retaliation seriously. If you suspect that you or someone you know has been retaliated against, you can follow the same reporting procedures.